Field Service

Challenges Facing Field Service Professionals

Good Mobile Messaging provides mobile workers in Field Service access to the vital information and applications they need, from virtually anywhere.

A Complete Solution

Good for Enterprise provides wireless access to email, calendar, and contacts remotely. And with Good Mobile Access, now available on the iPhone, along with mobile applications from our partners, you can benefit from additional features that meet the specific needs of Field Service Professionals.

• Increase productivity of Field Technicians with the ability to access customer account information, service history and work orders directly from the field
• Reduce overhead costs associated with duplicate data entry by processing and updating service orders on-site
• Improve Service Repair Specialist response rates, resolution time and SLA compliance with wireless access to dispatched jobs, service tickets, service contract details, product specifications and parts inventory
• Improve mobile Service Representative productivity by integrating mobile devices directly with existing CRM or other enterprise systems
• Use Good Mobile Access to remotely access web-based applications such as Remedy or other systems used by Field Service personnel

Security You Can Trust

Our products are built around a platform that delivers the highest level of enterprise mobile security and include powerful, easy-to-use IT administration tools. By protecting data end to end, from the firewall to the device itself, IT can rest easy knowing the mobile sales teams can improve their productivity without putting confidential information at risk.